SO/Auckland | Hotel in Auckland, New Zealand

| 8.6 (899 Reviews) |  5 Bathrooms  14 Guests
Auckland Central Business District Hotel | SO/Auckland

Hotel with Pool, Private Pool and Transportation

Located in the downtown Britomart district in the heart of the city, SO/ Auckland is a luxurious urban hotel. Its avant-garde design blends the essence of the destination with the hotel’s soul. Bursting with local energy and magnificent views, SO/ Auckland sets a new standard for world travelers and locals alike. SO/Auckland's curated rooms and suites are inspired by New Zealand's Volcanic Elements - Liquid, Vapor and Solid. Each rooms feature modern amenities and advanced technologies. Selected suites offer views of the harbor, private balconies and separate lounge areas. Harbor Society serves reimagined Asian inspired dishes with exceptional views of the Waitemata Harbor and Auckland skyline. Javalab Café blends the art of French patisserie with artisan coffee. Enjoy a sip of cocktail and live music at the MIXO lobby bar or HI-SO rooftop bar, in the glamor of the highest class. Find sanctuary within SO/Auckland's vibrant wellness center, brought to life by experts specializing in de-stressing and relaxation. Discover yourself feeling rebalanced, re-energized and empowered. Featuring city and ocean views, So/ Auckland is a luxurious urban hotel located in Auckland, within 1312 feet of Sky Tower and 1640 feet from the ferry terminal. This audacious Auckland hotel is located on the city's lively waterfront, wheres guests also have access to a restaurant and roof top bar. The hotel has an indoor heated pool and a 24-hour front desk. The rooms in the hotel feature a mini bar, Nespresso coffee machine and free WiFi. The private bathroom is equipped with a bath. At So/ Auckland, the rooms are fitted with a flat-screen TV with satellite channels. Guests can make use of the fitness center. There are also 5 meeting rooms available for use. Britomart Train Station is just 656 feet from So/ Auckland. The nearest airport is Auckland Airport, 12 mi from the property.

SO/Auckland is located in Auckland.

This 128 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, View, Wheelchair Accessible, and several others. This is a 5 star rated property and has over 899 reviews with the average score of 8.6 . Coming to Auckland and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 128 Bedrooms Hotel if you want to learn more about this Casai place in Auckland. These details are authentic, as they are provided by our partner, booking.com.

This SO/Auckland in Auckland is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “SO/Auckland”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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67 Customs Street East, Auckland, 1010, New Zealand

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
ViewView
Wheelchair AccessibleWheelchair Accessible
Private PoolPrivate Pool
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
OceanfrontOceanfront
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Wellness FacilitiesWellness Facilities
SpaSpa
Fireplace/HeatingFireplace/Heating
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • Kids' mealsKids' meals
  • BarBar
  • Coffee house on siteCoffee house on site
  • Special diet meals (on request)Special diet meals (on request)
  • Wine/ChampagneWine/Champagne
  • Snack barSnack bar
  • Kid-friendly buffetKid-friendly buffet
  • Breakfast in the roomBreakfast in the room
  • RestaurantRestaurant
ParkingParking
  • Parking garageParking garage
  • ParkingParking
  • Accessible parkingAccessible parking
AccessibilityAccessibility
  • Wheelchair accessibleWheelchair accessible
  • Toilet with grab railsToilet with grab rails
ActivitiesActivities
  • Full-body massageFull-body massage
  • Spa/Wellness packagesSpa/Wellness packages
  • Happy hourHappy hour
  • Back massageBack massage
  • SpaSpa
  • Indoor pool (year-round)Indoor pool (year-round)
  • MassageMassage
  • Couples' massageCouples' massage
  • Locker roomsLocker rooms
  • FitnessFitness
  • Head massageHead massage
  • Indoor poolIndoor pool
  • Spa lounge/Relaxation areaSpa lounge/Relaxation area
  • Nightclub/DJNightclub/DJ
  • Neck massageNeck massage
  • Foot massageFoot massage
  • Hand massageHand massage
  • Fitness centerFitness center
GeneralGeneral
  • SafeSafe
  • Wifi in all areasWifi in all areas
  • Smoke-free propertySmoke-free property
  • ElevatorElevator
  • HeatingHeating
  • Family roomsFamily rooms
  • Air conditioningAir conditioning
  • Facilities for disabled guestsFacilities for disabled guests
  • Non-smoking roomsNon-smoking rooms
Guest ServicesGuest Services
  • Express check-in/outExpress check-in/out
  • Babysitting/Child servicesBabysitting/Child services
  • ConciergeConcierge
  • Business centerBusiness center
  • Fax/PhotocopyingFax/Photocopying
  • Ironing serviceIroning service
  • Baggage storageBaggage storage
  • Meeting/Banquet facilitiesMeeting/Banquet facilities
  • 24-hour front desk24-hour front desk
  • LockersLockers
  • Dry cleaningDry cleaning
  • Tour deskTour desk
  • Valet parkingValet parking
  • Car rentalCar rental
  • Daily housekeepingDaily housekeeping
  • Suit pressSuit press
  • Currency exchangeCurrency exchange
  • Room serviceRoom service
  • Packed lunchesPacked lunches
  • Invoice providedInvoice provided
InternetInternet
  • WifiWifi
  • Free WifiFree Wifi
  • InternetInternet
OutdoorsOutdoors
  • Outdoor furnitureOutdoor furniture
  • TerraceTerrace
Security/SafetySecurity/Safety
  • CCTV in common areasCCTV in common areas
  • Smoke alarmsSmoke alarms
  • Key card accessKey card access
  • CCTV outside propertyCCTV outside property
  • Fire extinguishersFire extinguishers
  • Security alarmSecurity alarm
  • 24-hour security24-hour security
  • Key accessKey access
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areasPhysical distancing in dining areas
  • Breakfast to-go containersBreakfast to-go containers
  • Delivered food covered securelyDelivered food covered securely
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by propertyThermometers for guests provided by property
  • Process in place to check health of guestsProcess in place to check health of guests
  • Access to healthcare professionalsAccess to healthcare professionals
  • First aid kits availableFirst aid kits available
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Face masks for guests availableFace masks for guests available
  • Physical distancing rules followedPhysical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/outContactless check-in/out
  • Cashless payment availableCashless payment available
SpaSpa
  • Heated poolHeated pool
  • Beach chairs/LoungersBeach chairs/Loungers
  • Swimming poolSwimming pool

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Non refundable
Pet Policy
Pet Policy
Pets are not allowed
Please note, there is a 1.4% credit card surcharge when using a credit card.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8
Location:
9.18
Staff:
8.94
Facilities:
8.91
Comfort:
9.14
Cleanliness:
9.04
Abbie
Apr 4, 2026 07:00:00 AM
Review Score:   10
New Zealand
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room InfoFacilities
Studio King Room
Room Type: Triple
Room Size: 34 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Wine/Champagne, Tea/Coffee maker, Chocolate/Cookies

Bathroom

Body soap, Hairdryer, Toilet paper, Private bathroom, Shower, Bathtub, Bathtub or shower, Walk-in shower, Shampoo, Slippers, Toilet, Free toiletries, Bathrobe, Towels, Conditioner, Shower cap, Toothbrush

General

Smoke Alarm, Safe, Suit press, Laptop safe, Carpeted, Key access, Interconnecting room(s) available, Key card access, Air conditioning, Heating, Carbon monoxide detector, Fire extinguisher, Iron, Lockers, Ironing facilities, Trash cans, Carbon monoxide sources

Media & Technology

Radio, Streaming service (like Netflix), Mobile hotspot device, TV, Flat-screen TV, Telephone, iPod dock, Satellite channels, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Refrigerator, Dryer, Electric kettle, Wine glasses

Living Area

Sofa, Desk

View

View, City view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Clothes rack, Drying rack for clothing, Non-feather pillow, Adapter, Socket near the bed
Loft King Suite with Club Signature Access
Room Type: Suite
Room Size: 38 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Wine/Champagne, Tea/Coffee maker, Chocolate/Cookies

Bathroom

Body soap, Hairdryer, Toilet paper, Private bathroom, Spa tub, Shower, Bathtub, Bathtub or shower, Walk-in shower, Shampoo, Slippers, Toilet, Free toiletries, Bathrobe, Towels, Conditioner, Shower cap, Toothbrush

General

Smoke Alarm, Safe, Suit press, Laptop safe, Carpeted, Key access, Key card access, Air conditioning, Heating, Carbon monoxide detector, Fire extinguisher, Iron, Lockers, Ironing facilities, Trash cans, Carbon monoxide sources

Media & Technology

Radio, Streaming service (like Netflix), Mobile hotspot device, TV, Flat-screen TV, Telephone, iPod dock, Satellite channels, Cable channels

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Kitchen

Coffee machine, Refrigerator, Dryer, Electric kettle, Wine glasses

Living Area

Sitting area, Sofa, Desk

View

View, Sea view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Room amenities

Clothes rack, Drying rack for clothing, Non-feather pillow, Adapter, Socket near the bed

Accessibility

Accessible by elevator

Exclusive services

Free gym access, Concierge services, Complimentary breakfast in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge
Atelier King Suite with Club Signature Access
Room Type: Suite
Room Size: 44 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Wine/Champagne, Tea/Coffee maker, Chocolate/Cookies

Bathroom

Body soap, Hairdryer, Toilet paper, Private bathroom, Shower, Bathtub, Bathtub or shower, Walk-in shower, Shampoo, Slippers, Toilet, Free toiletries, Bathrobe, Towels, Conditioner, Shower cap, Toothbrush

General

Smoke Alarm, Safe, Suit press, Laptop safe, Carpeted, Key access, Key card access, Air conditioning, Heating, Carbon monoxide detector, Fire extinguisher, Iron, Lockers, Ironing facilities, Trash cans, Carbon monoxide sources

Media & Technology

Radio, Streaming service (like Netflix), Mobile hotspot device, TV, Flat-screen TV, Telephone, iPod dock, Satellite channels, Cable channels

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Kitchen

Coffee machine, Refrigerator, Dryer, Electric kettle, Wine glasses

Living Area

Sitting area, Sofa, Desk

View

View, Sea view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Clothes rack, Drying rack for clothing, Non-feather pillow, Adapter, Socket near the bed

Exclusive services

Free gym access, Concierge services, Complimentary breakfast in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge
Collection Twin Room
Room Type: Double
Room Size: 32 m2
2 Twin bed(s) Bed

Food & Drink

Minibar, Bottle of water, Wine/Champagne, Tea/Coffee maker, Chocolate/Cookies

Bathroom

Body soap, Hairdryer, Toilet paper, Private bathroom, Shower, Bathtub, Bathtub or shower, Walk-in shower, Shampoo, Slippers, Toilet, Free toiletries, Bathrobe, Towels, Conditioner, Shower cap, Toothbrush

General

Smoke Alarm, Safe, Suit press, Laptop safe, Carpeted, Key access, Interconnecting room(s) available, Key card access, Air conditioning, Heating, Carbon monoxide detector, Fire extinguisher, Iron, Lockers, Ironing facilities, Trash cans, Carbon monoxide sources

Media & Technology

Radio, Streaming service (like Netflix), Mobile hotspot device, TV, Flat-screen TV, Telephone, iPod dock, Satellite channels, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Refrigerator, Dryer, Electric kettle, Wine glasses

Living Area

Sofa, Desk

View

View, City view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Room amenities

Clothes rack, Drying rack for clothing, Non-feather pillow, Adapter, Socket near the bed

Accessibility

Accessible by elevator
Collection King Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne

Bathroom

Body soap, Hairdryer, Toilet paper, Private bathroom, Spa tub, Shower, Bathtub, Bathtub or shower, Walk-in shower, Shampoo, Slippers, Toilet, Free toiletries, Bathrobe, Towels, Conditioner, Shower cap, Toothbrush

General

Smoke Alarm, Safe, Suit press, Laptop safe, Carpeted, Key access, Key card access, Air conditioning, Heating, Carbon monoxide detector, Fire extinguisher, Iron, Lockers, Ironing facilities, Trash cans, Carbon monoxide sources

Media & Technology

Radio, Streaming service (like Netflix), Mobile hotspot device, TV, Flat-screen TV, Telephone, iPod dock, Satellite channels, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Refrigerator, Dryer, Electric kettle, Wine glasses

Living Area

Sofa, Desk

View

View, City view

Bedroom

Childrens' cribs, Linens, Alarm clock, Wardrobe or closet

Room amenities

Clothes rack, Drying rack for clothing, Non-feather pillow, Adapter, Socket near the bed

Accessibility

Accessible by elevator
Accessible King Room
Room Type: Double
1 King bed(s) Bed

FAQ's

Is this SO/Auckland pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at SO/Auckland?

Check-in time for SO/Auckland starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the SO/Auckland have a swimming pool?

Yes, this SO/Auckland has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in SO/Auckland?

Best-rates for the SO/Auckland starts from $141 per night with includes Security/Safety, Wellness Facilities, Entertainment, Internet, Laundry, Pool, Private Pool, Transportation/Shuttle, Fireplace/Heating, Restaurant, Air Conditioner, View, Wheelchair Accessible, Business Services, Ocean View, Oceanfront, Accessibility, Spa, Bar, Guest Services, Breakfast, Child Friendly, Parking, Balcony/Terrace with all other facilities. Casai.nz matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is SO/Auckland a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the SO/Auckland wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the SO/Auckland is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the SO/Auckland?

Based on the information reported by the owner or manager, the SO/Auckland indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for SO/Auckland?

Based on the information reported by the owner or manager, details for the cancellation policy for the SO/Auckland are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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