MainStay Suites Mackay | Hotel in Mackay, Australia

| 8.8 (92 Reviews) |   Pet Friendly  3 Bathrooms  14 Guests
Mackay Hotel | MainStay Suites Mackay

Hotel with Oceanfront, View and Guest Services

Located in Mackay and with Mackay Entertainment & Convention Centre reachable within a 7-minute walk, MainStay Suites Mackay provides express check-in and check-out, non-smoking rooms, an outdoor swimming pool, free WiFi throughout the property and a restaurant. Built in 2009, this 4-star hotel is within 1.9 miles of BB Print Stadium Mackay and 4.4 miles of Mackay Marina. Private parking is available on site. The hotel has a sun terrace. Mackay Marina is 4.5 miles from MainStay Suites Mackay, while Mackay Harbour is 4.5 miles away. Mackay Airport is 1.9 miles from the property.

MainStay Suites Mackay is located in Mackay.

This 97 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Business Services, Fireplace/Heating, Air Conditioner, and several others. This is a 5 star rated property and has over 92 reviews with the average score of 8.8 . Coming to Mackay and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 97 Bedrooms Hotel if you want to learn more about this Casai place in Mackay. These details are authentic, as they are provided by our partner, booking.com.

This MainStay Suites Mackay in Mackay is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “MainStay Suites Mackay”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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38 Macalister Street, Mackay, 4740, Australia

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Security/Safety
Business Services
Fireplace/Heating
Restaurant
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Restaurant
Parking
  • Parking garage
  • Accessible parking
  • Private Parking
  • Parking
  • Parking on site
Accessibility
  • Raised toilet
  • Wheelchair accessible
  • Lowered sink
  • Toilet with grab rails
General
  • Elevator
  • Smoke-free property
  • Pet friendly
  • Facilities for disabled guests
  • Non-smoking rooms
  • Air conditioning
  • Safe
  • Wifi in all areas
  • Designated smoking area
  • Soundproof rooms
  • Family rooms
  • Heating
Guest Services
  • Vending machine (drinks)
  • Grocery deliveries
  • Baggage storage
  • Ironing service
  • Express check-in/out
  • Vending machine (snacks)
  • Laundry
  • Meeting/Banquet facilities
  • Daily housekeeping
  • Dry cleaning
  • Fax/Photocopying
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • BBQ facilities
  • Sun deck
  • Outdoor pool (year-round)
  • Outdoor furniture
  • Outdoor pool
Security/Safety
  • Security alarm
  • Fire extinguishers
  • Key access
  • Key card access
  • Smoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • First aid kits available
  • Physical distancing rules followed
  • Contactless check-in/out
  • Cashless payment available
Spa
  • Saltwater pool
  • Swimming pool
  • Shallow end
  • Beach chairs/Loungers
  • Fenced pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.
Please note that there is a 1.5% charge when you pay with an american express or diners club credit card, please note housekeeping service is not included on sundays or public holidays.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, this property does not accommodate bachelor(ette) or similar parties.

Reviews

Value for money:
7.86
Location:
9.26
Staff:
8.96
Facilities:
8.64
Comfort:
8.65
Cleanliness:
8.85
Jacinda
Dec 8, 2025 08:00:00 AM
Review Score:   9
Australia
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Very comfortable stay. Pet friendly.
Negative: Price is a bit high.
Summary: Very comfortable stay that is also pet friendly.
See All Reviews

Room Arrangement

Room Info Facilities
Two Bedroom Interconnecting Accessible Residence
Room Type: Quad
2 King bed(s) Bed
Two Bedroom Interconnecting Accessible Residence
One Bedroom Residence
Room Type: Apartment
1 King bed(s) Bed
Two Bedroom Residence
Room Type: Suite
2 King bed(s) Bed
Studio Residence
Room Type: Double
1 King bed(s) Bed
One Bedroom Accessible Residence
Room Type: Apartment
1 King bed(s) Bed
One Bedroom Accessible Residence

FAQ's

Is this MainStay Suites Mackay pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at MainStay Suites Mackay?

Check-in time for MainStay Suites Mackay starts counting from 2:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the MainStay Suites Mackay have a swimming pool?

Yes, this MainStay Suites Mackay has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in MainStay Suites Mackay?

Best-rates for the MainStay Suites Mackay starts from $140 per night with includes Designated Smoking Area, Ocean View, Balcony/Terrace, Restaurant, Breakfast, Security/Safety, Barbecue/Outdoor Cooking, Child Friendly, Internet, Laundry, Business Services, Fireplace/Heating, Air Conditioner, Parking, Oceanfront, View, Wheelchair Accessible, Guest Services, Kitchen, Accessibility, Pet Friendly, Pool with all other facilities. Casai.nz matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is MainStay Suites Mackay a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the MainStay Suites Mackay wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the MainStay Suites Mackay is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the MainStay Suites Mackay?

Based on the information reported by the owner or manager, the MainStay Suites Mackay indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for MainStay Suites Mackay?

Based on the information reported by the owner or manager, details for the cancellation policy for the MainStay Suites Mackay are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $140
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