Puerto Aventuras Rentals Mexico Quintana Roo Puerto Aventuras

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive | Resort in Puerto Aventuras, Mexico

| 8.3 (53 Reviews) |   Pet Friendly  11 Bathrooms  27 Guests
Puerto Aventuras Resort | Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Resort with Pool, Ocean View and Balcony

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive is an adults-only enclave within the Hard Rock Riviera Maya resort. Set on the beautiful beachfront, it features 4 fine restaurants, 4 bars, a nightclub with a grotto pool and 2 hot tubs, plus a fully equipped spa on site. The modern guestrooms feature a hot tub that fits 2 guests, rain shower and trademark toiletries. Guests can take guitar lessons while watching a teacher in the flat-screen TV. Coffee maker and a bottle of wine are also featured. Slippers and bathrobes are provided. The fine restaurants include a Spanish tapas bar, a French cuisine restaurant, an Italian restaurant and a cafeteria. The Heaven Bar offers a large selection of drinks and cocktails, previous entering the nightclub that features a live DJ playing. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. There are also several outdoor pools, terraces with sun loungers and a tranquil beach area to enjoy the Caribbean at the Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive.

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive is located in Puerto Aventuras.

This 154 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Oceanfront, Accessibility, Security/Safety, and several others. This is a 5 star rated property and has over 53 reviews with the average score of 8.3 . Coming to Puerto Aventuras and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 154 Bedrooms Resort if you want to learn more about this Casai place in Puerto Aventuras. These details are authentic, as they are provided by our partner, booking.com.

This Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

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Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, 77710, Mexico

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Wheelchair Accessible
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Snack bar
  • Bar
  • Restaurant
  • Fruit
  • Breakfast in the room
  • Wine/Champagne
Parking
  • Parking
  • Private Parking
  • Free parking
  • Parking on site
Activities
  • Golf course (within 2 miles)
  • Live music/Performance
  • Fitness center
  • Beachfront
  • Yoga classes
  • Water park
  • Hot tub/Jacuzzi
  • Fitness classes
  • Fitness
  • Tennis equipment
  • Bingo
  • Beach
  • Evening entertainment
  • Private beach area
  • Themed dinners
  • Spa facilities
  • Tennis court
  • Live sports events (broadcast)
  • Sauna
  • Nightclub/DJ
  • Bowling
  • Massage
  • Pool table
  • Entertainment staff
  • Snorkeling
  • Spa
  • Game room
General
  • Soundproof rooms
  • Heating
  • Chapel/Shrine
  • Designated smoking area
  • Safe
  • Air conditioning
  • Elevator
  • Wifi in all areas
  • Convenience store on site
  • Adults only
  • Non-smoking rooms
  • Facilities for disabled guests
Guest Services
  • Airport shuttle
  • Meeting/Banquet facilities
  • Valet parking
  • Airport shuttle (additional charge)
  • Ironing service
  • Pet bowls
  • Laundry
  • Baggage storage
  • Tour desk
  • Room service
  • Shuttle service (additional charge)
  • Daily housekeeping
  • Shuttle service
  • Babysitting/Child services
  • Fax/Photocopying
  • Business center
  • ATM on site
  • Currency exchange
  • 24-hour front desk
  • Car rental
  • Hair/Beauty salon
  • Suit press
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Outdoor pool
  • Garden
  • Sun deck
Security/Safety
  • Key card access
  • Smoke alarms
  • Security alarm
  • Fire extinguishers
  • 24-hour security
  • CCTV in common areas
  • CCTV outside property
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Access to healthcare professionals
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Physical distancing rules followed
  • Contactless check-in/out
  • Cashless payment available
  • Mobile app for room service
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Swimming pool
  • Infinity pool
  • Pool with view
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool bar
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Upon check-in photo identification and credit card are required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges, infants from 0-3 years old are free, all children from 4 to 17 years old extra charges apply, when traveling with pets, please note that the property proposes an optional program at an extra charge of usd 150 per pet, per stay. it includes a pet memory foam bed and access to pet friendly areas where the leash is not required, only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, in the event of an early departure, the property will charge you the full amount for your stay.

Reviews

Value for money:
7.2
Location:
8.2
Staff:
8.7
Facilities:
8.33
Comfort:
8.77
Cleanliness:
8.73
Asia
Jul 9, 2025 07:00:00 AM
Review Score:   8
USA
Reviewer Type: Extended Group
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Gold Deluxe Double Room
Room Type: Quad
Room Size: 45 m2
1 King bed(s) Bed
2 Full bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Garden view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
Diamond Deluxe Double Room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
Diamond Deluxe Double Room

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Garden view, Sea view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
Platinum Deluxe Double Room with Terrace
Room Type: Double
Room Size: 90 m2
1 King bed(s) Bed
Platinum Deluxe Double Room with Terrace

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony, Terrace

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Sea view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
Rock Royalty Level - Deluxe Platinum
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
Rock Royalty Level - Deluxe Platinum

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Garden view, Sea view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
Gold Deluxe King Room - PURE
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Garden view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
Rock Suite Platinum
Room Type: Suite
Room Size: 240 m2
2 King bed(s) Bed
Rock Suite Platinum

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Additional bathroom, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

Telephone, Flat-screen TV, Game console, Satellite channels, TV

General

Private entrance, Interconnecting room(s) available, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm, Suit press

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Kitchen

Coffee machine, Kitchenette, Dishwasher, Dining table

Outdoors

Balcony, Outdoor dining area

Living Area

Sofa, Sitting area, Dining area

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Sea view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
Deluxe Platinum Sky Terrace King room
Room Type: Double
Room Size: 90 m2
1 King bed(s) Bed
Deluxe Platinum Sky Terrace King room

Food & Drink

Minibar, Fruit, Bottle of water, Wine/Champagne, Chocolate/Cookies

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Garden view, Sea view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
Deluxe Room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
Deluxe Room

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Garden view

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Entire unit located on ground floor

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
King Room with Garden View
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
King Room with Garden View

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Garden view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
Deluxe King Room
Room Type: Double
Room Size: 90 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access
Budget Double Room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
Budget Double Room

Food & Drink

Minibar, Bottle of water

Bathroom

Bathtub or shower, Shower, Conditioner, Shower cap, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toothbrush, Toilet paper, Bathtub, Slippers, Body soap, Free toiletries

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

General

Private entrance, Key card access, Laptop safe, Soundproof, Air conditioning, Trash cans, Ironing facilities, Iron, Smoke Alarm

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

View

Garden view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

FAQ's

Is this Puerto Aventuras resort pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puerto Aventuras resort?

Check-in time for Puerto Aventuras resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $2,840 per night with includes Wellness Facilities, Restaurant, Laundry, Designated Smoking Area, Wheelchair Accessible, Oceanfront, Accessibility, Security/Safety, Breakfast, Child Friendly, Air Conditioner, Pet Friendly, Pool, Ocean View, Balcony/Terrace, Transportation/Shuttle, Business Services, Fireplace/Heating, Parking, Sports/Activities, Spa, Bar, Guest Services, Entertainment, Hot Tub, Internet, View, Private Beach with all other facilities. Casai.nz matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puerto Aventuras resort are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
US $2,840
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